Shipping policy
Shipping Policy
Last Updated: August 13, 2026
Thank you for shopping with SwingN9T. We’re a small business, and we appreciate every order that comes through.
Please review the information below so you know what to expect after placing your order.
Processing Time
Most SwingN9T orders require approximately 2–5 business days to process before shipment.
Processing time and shipping/transit time are separate.
Many of our products are produced, printed, embroidered, patched, or prepared specifically for your order. Because of this, your order may not ship immediately after it is placed.
Processing may take longer during:
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High order volume
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New product drops
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Sales and promotions
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Holidays
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Supplier or production delays
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Custom or personalized orders
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Unexpected equipment or production issues
If we are unable to ship your order within the timeframe promised at the time of purchase, we will provide an update and, when required, give you the option to continue waiting or cancel the affected unshipped order for a refund.
Shipping Time
After processing is complete and your order has shipped, most orders arrive within approximately 7–14 business days.
Delivery time can vary depending on:
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Your location
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Shipping carrier
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Weather
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Holidays
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Carrier delays
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Rural delivery areas
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Service disruptions
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Other circumstances outside of our control
Delivery estimates are not guaranteed arrival dates unless specifically stated otherwise.
Free Shipping
SwingN9T currently offers free standard shipping on qualifying orders of $99 or more.
The qualifying subtotal and availability of free shipping will be displayed on the website or at checkout.
Shipping promotions and thresholds may change from time to time.
Shipping Charges
For orders that do not qualify for free shipping, applicable shipping charges are calculated and displayed at checkout before you complete your purchase.
Tracking Information
Once your order ships, tracking information will be sent to the email address or phone number provided at checkout.
Please allow the carrier some time to scan the package and update the tracking information.
A tracking number being created does not necessarily mean the carrier has physically scanned or transported the package yet.
Tracking may initially display messages such as:
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Label Created
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Pre-Shipment
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Awaiting Item
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Shipment Information Received
Tracking should begin updating as the package moves through the carrier's network.
Orders With Multiple Items
Orders containing multiple products may require additional processing time if individual items are being produced or prepared separately.
Whenever possible, we try to ship your order together. However, some orders may arrive in multiple shipments.
If your order ships separately, you may receive more than one tracking number.
Address Changes
Please carefully review your shipping address before completing checkout.
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to update the address before shipment, but we cannot guarantee that an address can be changed once the order has entered fulfillment or has been transferred to the carrier.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
SwingN9T is not responsible for delays, failed deliveries, or packages delivered to an incorrect address when the incorrect address was provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
If SwingN9T made the addressing error, we will work to correct the issue at no additional cost to you.
Packages Returned to Sender
Packages may be returned to us for reasons including:
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Incorrect or incomplete address
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Undeliverable address
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Refused delivery
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Unclaimed package
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Carrier delivery failure
If a package is returned to us, contact us so we can determine the appropriate next step.
Additional shipping charges may apply if the package must be shipped again because of customer-provided address information or an unclaimed delivery.
Delivered but Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first:
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Check your mailbox, porch, garage, side doors, and other possible delivery locations.
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Check with household members or neighbors.
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Check with an apartment office, front desk, parcel locker, or mailroom when applicable.
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Verify that the shipping address on your order is correct.
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Contact the shipping carrier with your tracking number.
Carriers occasionally mark packages delivered shortly before the package actually arrives.
If you still cannot locate your package, contact SwingN9T and we will help you determine the next steps.
A package being marked delivered does not automatically guarantee a refund or replacement. Missing-package situations are reviewed individually based on tracking information, delivery confirmation, carrier information, the shipping address provided, and other available information.
Lost Packages
If tracking stops updating for an extended period or the carrier confirms that a package has been lost in transit, contact us.
We will work with you and the carrier to determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.
Please do not file a chargeback before giving us an opportunity to investigate the shipment and resolve the issue.
Nothing in this policy limits any rights you may have under applicable law.
Damaged Packages or Products
If your order arrives damaged, defective, misprinted, ripped, or otherwise incorrect, please contact us as soon as possible.
Include:
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Your order number
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A description of the problem
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Clear photographs of the item
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Photographs of the packaging when relevant
Once we review the issue, we may offer a replacement, exchange, refund, or another appropriate solution.
Stolen Packages
If tracking confirms delivery to the correct address but you believe the package was stolen after delivery, please contact the carrier and, when appropriate, local law enforcement.
You may also contact SwingN9T so we can review the tracking information and help determine what options may be available.
Replacement or refund eligibility for packages believed to have been stolen is determined on a case-by-case basis.
Carrier Delays
Once a shipment is in transit, delivery may be affected by circumstances outside of SwingN9T's direct control, including:
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Weather
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Carrier service interruptions
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Transportation delays
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Holiday volume
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Natural disasters
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Incorrect carrier routing
We will assist customers with carrier issues whenever reasonably possible.
International Shipping
International shipping availability, shipping rates, and eligible destinations will be displayed at checkout when available.
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities.
Unless specifically stated otherwise, these charges are not included in the product price or shipping charge paid to SwingN9T.
International delivery times may also be longer due to customs processing.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
Because many SwingN9T products begin processing or production shortly after the order is placed, we cannot guarantee voluntary cancellation once an order has entered production, customization, fulfillment, or shipment.
However, if SwingN9T cannot ship an order within the timeframe promised and applicable law gives you the right to cancel, those rights are not limited by this policy.
Shipping Delays
We work hard to get every order out as quickly as possible, but occasional delays can happen.
When a shipment will not be sent within a promised shipping timeframe, we will handle the delay in accordance with applicable law, including providing customers with the opportunity to cancel delayed, unshipped merchandise for a refund when required.
Refunds & Returns
Shipping-related refunds, returns, and exchanges are also subject to our Return & Refund Policy.
Please review that policy for additional information regarding return eligibility, exchanges, refund processing, and return shipping costs.
Need Help With Your Order?
If you have a question about your order, shipping, tracking, or delivery, please contact us and include your order number so we can help you as quickly as possible.
SwingN9T
Email: Thomas@swingn9t.com
Phone/Text: (307) 797-2497
Website: swingn9t.com
We appreciate your patience and your support of SwingN9T.