Return & Refund Policy

Last Updated: August 13, 2026

At SwingN9T, we want you to be happy with what you ordered. If something isn’t right, reach out to us and we’ll do our best to get it taken care of.

30-Day Return Policy

Returns and exchanges may be requested within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused

• Unwashed

• In its original condition

• Free from stains, odors, pet hair, or other signs of wear

• Returned with any original tags or packaging when applicable

Proof of purchase or your SwingN9T order number may be required.

Items that do not meet these requirements may be refused.

Starting a Return or Exchange

Before sending anything back, contact us at Thomas@swingn9t.com with:

• Your name

• Order number

• The item you would like to return or exchange

• The reason for the return or exchange

Please do not send merchandise back without contacting us first. We will provide return instructions and the correct return address.

Return Shipping

For standard returns or size exchanges, the customer is responsible for return shipping costs unless otherwise stated.

Original shipping charges are non-refundable.

If SwingN9T sent the wrong item, or the product arrived damaged or defective, we will work with you to correct the issue and cover reasonable return or replacement shipping when required.

Exchanges

Need a different size or item? Contact us within 30 days of delivery.

Exchanges are subject to product availability.

Because many SwingN9T products are produced in limited quantities, we cannot guarantee that the requested replacement size, color, or style will still be available.

If the requested item is unavailable, we may offer another item, store credit, or a refund when applicable.

Personalized & Custom Items

Items that have been personalized or customized specifically for you generally cannot be returned or exchanged unless they arrive damaged, defective, or we made an error with the customization.

This includes items featuring custom names, text, logos, numbers, or other customer-requested personalization.

Please double-check spelling, sizing, colors, and other selections before placing a customized order.

Final Sale Items

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If something arrives damaged, defective, or different from what you ordered, contact us as soon as possible at Thomas@swingn9t.com.

Please include your order number and photos showing the issue.

Once reviewed, we may offer a replacement, exchange, or refund depending on the situation.

Order Cancellations

We begin working on orders as quickly as possible.

If you need to cancel an order, contact us immediately. We cannot guarantee cancellation once an order has entered production, been customized, or shipped.

If an order experiences a shipping delay that gives you a right to cancel under applicable law, those rights are not limited by this policy.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

SwingN9T will generally process an approved refund within 5 business days, although your bank, credit card company, or payment provider may take additional time to post the refund to your account.

Original shipping charges are not refundable unless the refund is the result of an error by SwingN9T or otherwise required by law.

Ambassador & Discounted Orders

Orders placed using an ambassador, promotional, or discount code are still eligible for returns under this policy unless the product was clearly marked Final Sale or was personalized/customized.

Any refund will be based on the amount actually paid after discounts.

Commissions, referral rewards, or other program benefits connected to a refunded or canceled order may be reversed.

Lost Packages

If tracking shows that an order has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

Contact us if you still cannot locate the package and we will help determine the next steps.

SwingN9T is not responsible for packages delivered to an incorrect address entered by the customer at checkout, but we will do what we reasonably can to help.

Questions?

Have a question about a return, exchange, damaged item, or refund?

Email: Thomas@swingn9t.com
Phone/Text: (307) 797-2497

We’re a small business, and we appreciate you giving us the opportunity to make things right.