01.01
Processing Time
Most orders take around 2 to 5 business days to process before they ship. Processing time and shipping time are separate.
During holidays, sales, high order volume, or supplier delays, processing may take longer.
Shipping & Store Policies
Everything you need to know before ordering.
Please read through our shipping, returns, exchanges, replacement, and order policies before placing your order.
Order processing
Approximately 2–5 business days
Estimated shipping
Approximately 7–14 business days after processing
Support
thomas@swingn9t.com
Section 01
Fulfillment & Delivery
Processing, shipping, tracking, delivery, and address-related policies.
01.02
Shipping Time
Most orders take around 7 to 14 business days to arrive after processing.
Shipping times can vary depending on the item, carrier, location, weather, holidays, and other delays outside of our control.
01.03
Tracking Information
Once your order ships, tracking information will be sent to the email or phone number used at checkout.
Please allow time for tracking to update after the carrier receives the package.
01.04
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
SwingN9T is not responsible for orders shipped to an incorrect address entered at checkout. If you notice an address mistake, contact us as soon as possible.
01.05
Delivered but Missing
If tracking shows your package was delivered but you cannot find it, please check your mailbox, porch, delivery area, neighbors, front desk, and local carrier office.
Once a package is marked delivered by the carrier, SwingN9T may be limited in what we can do, but we will still help point you in the right direction.
Section 02
Returns & Order Issues
Product defects, returns, exchanges, custom items, and order cancellations.
02.01
Damaged or Defective Items
If your item arrives damaged, defective, ripped, misprinted, or with a quality issue, contact us as soon as possible.
Please include your order number and clear photos of the issue so we can review it and help with a replacement or solution when approved.
02.02
Returns & Exchanges
If you received the wrong item, wrong size, or there is an issue with your order, please contact us before sending anything back.
Items must be unworn, unused, unwashed, and in original condition to be considered for a return or exchange.
02.03
Replacement & Exchange Returns
If a return is required for a replacement or exchange, the original item must be returned to SwingN9T before the replacement item is shipped, unless we confirm otherwise in writing.
If we sent the wrong item or the issue was caused by an error on our part, SwingN9T will provide a prepaid return shipping label when a return is required. Once the returned merchandise is received and verified, the approved replacement will be shipped.
02.04
Custom & Made-to-Order Items
Custom items, personalized items, and items made specifically for your order may not be eligible for return unless there is a mistake, damage, or defect.
Please make sure all spelling, sizing, and order details are correct before checking out.
02.05
Cancellations
If you need to cancel an order, contact us as soon as possible.
Once an order has started processing, been sent to production, or shipped, we may not be able to cancel it.
Section 03
Billing & Security
Refund handling, payment timing, fraud review, and disputed transactions.
03.01
Refunds
Refunds are reviewed case by case. Approved refunds are sent back to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to show in your account.
03.02
Fraud & Chargebacks
Orders flagged as high risk, suspicious, fraudulent, or disputed may be delayed, cancelled, or reviewed before fulfillment.
False claims, chargebacks, or fraud reports may be challenged with order records, customer communication, tracking, delivery confirmation, and other evidence.
Section 04
Customer Support
How to contact SwingN9T regarding an order, shipment, return, replacement, or other store-related issue.
04.01
Contact Support
For order questions, shipping updates, returns, exchanges, replacements, or general support, contact us with your order number.
Questions about an order?
Contact SwingN9T support and include your order number so we can review the issue as efficiently as possible.